GENERAL CONTRACT CONDITIONS

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS:

On the one hand, the supplier of the products, Mosaicos Artesanos S.L. (hereinafter also the provider), with registered office at Ctra. A-318 Cabra-Úbeda Km. 51,900, 14940 CABRA, (Córdoba), N.I.F. B56048507, customer service telephone (+34) 957 525 175, and e-mail: info@mosaicosartesanos.com, being the owner of the website www.mosaicosartesanos.es, exposes the contractual document that will govern the contracting of products through the Website reviewed.

And on the other, the User - Client (hereinafter the User), registered on the website through a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the lender.

BOTH ACCEPT this document, and implies that the user:

a. You've read, you understand and you're agree with this text.

b. That he is a person of legal age and with sufficient capacity to hire.

c. That assumes all the obligations set forth herein.

d. That you have read and accept these general conditions of purchase from the moment you purchase any product offered.

This document can be printed and stored by Users.

The provider makes available to them the e-mail address info@mosaicosartesanos.com to ask any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify said General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.

It is advisable to keep a copy of the data contained in the products purchased.

Mosaicos Artesanos S.L. It is not responsible for any loss of data, files or any damage resulting from a backup failure by the User of the data contained in the products purchased such as memory cards.

Mosaicos Artesanos S.L. is not responsible for the consequences that could result from improper use of the products for sale on the web.

The civil responsibility of Mosaicos Artesanos S.L. For the products supplied is limited to the amount thereof, the user waives to claim any responsibility to the provider for any concept in any case of dissatisfaction of the products purchased on the website www.mosaicosartesanos.com, as well as possible failures, slow access or errors in accessing the web, including loss of data or other information that may exist on the computer or network of the user accessing the web.

Mosaicos Artesanos S.L. is a company specialized in the distance selling of Caravaning Accessories products. Mosaicos Artesanos S.L. It sells its products remotely over the Internet through its website and / or by phone. Mosaicos Artesanos S.L. It has a physical store in Ctra. A-318 Cabra-Úbeda Km. 51,900 14940, Cabra, Córdoba, for the sale of products.

2. OBJECT OF THE CONTRACT:

2.1 Scope of application: The purpose of this contract is to regulate the contractual purchase-sale relationship born between the provider and the user at the moment when he accepts these purchase conditions during the online contracting process by checking the corresponding box. GCC shall apply from the day the order is placed.

The contractual relationship of sale entails the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product.

2.2 Planning Application: The virtual shop www.mosaicosartesanos.com is active throughout Spain.

2.3 Capacity to contract: To place an order must be of legal age and have the capacity to contract.

2.4 Customer acceptance: The validation of an order through the website www.mosaicosartesanos.com is carried out by email and also implies the automatic acceptance of the CGC. These conditions are available on the website www.mosaicosartesanos.com or, if you wish and request, we can make it available to you by email.

2.5 Modification of the General Conditions of Contract: Mosaicos Artesanos S.L. reserves the right to make changes and / or modifications in these CGCs. We advise our clients to review them regularly. In the event that these changes or modifications were introduced once an order was placed, the conditions in force on the date on which the order was placed will apply.

3. INFORMATION PROVIDED ON THE WEB www.mosaicosartesanos.com:

3.1 Price publication: Exceptionally, the prices of the products shown on our website may be specified erroneously and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you can cancel your order and we will refund any amount that you have already satisfied.

3.2 Product information: The information contained in our advertising, brochures, other written material, on our website or that provided by our agents or employees constitutes an invitation to make a deal. This information does not constitute an offer to supply any product on our part.

The contents of www.mosaicosartesanos.com are constantly being updated and updated to offer our customers the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part.

All the contractual information present on the website is shown in Spanish (Spanish) and communication with customers and users, as well as the formalization of the contract, will be made in this language, although, if desired, the client can be done at another language always indicating it before starting the hiring procedure.

3.3 Availability of the product (s):

As a general rule we have all our products in stock so that you do not have to wait several days or weeks to receive your order, normally when you buy an item you indicate it, in case you do not have stock, the website itself will not let you buy and you will announce that the product is SOLD OUT. In some specific case, due to a failure or of the website or our website, it may be possible to indicate that there is stock without it, as a general rule it is not so and we would contact you to return the amount if it has already been paid.

3.4 Right of Annulment: Mosaicos Artesanos S.L. This action (right of cancellation) is reserved for the shipment of a specific product that does not meet the quality requirements imposed on all products of www.mosaicosartesanos.com In the event that this lack of quality is detected, the Customer Service of Mosaicos Artesanos S.L. We will suggest a replacement product and, if the replacement is not to the client's liking, the cost of said product will be refunded.

3.5 Orders 24 hours a day, every day of the year: The order reception schedule is twenty-four (24) hours three hundred sixty-five (365) days a year, although orders placed after seventeen (17) will not be processed. hours, remaining for the next business day in CABRA. Orders received during the weekend will be processed early the following Monday, or first business day.

3.6 Fraud: Si Mosaicos Artesanos S.L. Suspect or detect any anomaly or fraud, reserves the right to cancel the transaction for security reasons.

4. PURCHASE PROCEDURE:

In order to access the products offered by the provider, the user must register through the website by creating a user account. For this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current data protection regulations, Regulation (EU) 2016/679 of 27 of April 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data, Organic Law 15/1999 of December 13 (LOPD) concerning the protection of personal data and Royal Decree 1720/2007, of development of the LOPD, detailed in the Legal Notice and Privacy Policy of this website.

The user will select a username and password, committing to make diligent use of them, and not making them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , so that it proceeds to immediate blocking.

The user will not be able to choose as a username words whose purpose is to confuse others by identifying the latter as a member of the provider, as well as abusive, insulting and general expressions, contrary to the law or the demands of morality and good manners.

Once the user account has been created, it is informed that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

1. Choose the product by clicking on it, and it will be automatically added to the “shopping cart”.

2. If you wish to add more products, you must select the option “Continue shopping”. If you have mistakenly added any you do not want, you must click on the option to remove from the shopping cart. Items, quantity, price and total amount will be observed in the shopping cart. Once all the products have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping data entered.

3. Selected the product (s), you must click on the final tab to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, your details and the chosen payment method).

4. The user registration will be requested to make the purchase (said registration is free), in which a data collection form must be completed (in which you will have to accept the Privacy Policy and the Legal Notice (and link to both)). Once this is completed, you will receive an email confirming the registration at the indicated email address. If you are already registered, you can access your data by clicking on the already registered user button.

Please check the spam and spam controls in your email inbox and always verify that the contact details you provide are correct.

5. Once registered, an observation screen will appear, where you can indicate the delivery schedule; a checkbox that must be marked since it is the acceptance of these General Contracting Clauses and the Privacy Policy.

6. To finish the process, you must click on the Finish button

In any case, the provider's hiring platform will inform the user, once the hiring procedure is finished, via email regarding all the characteristics, price, forms of transport, date of hiring and estimate of delivery of the product purchased.

If there is any type of error at the indicated address or at any other point of the order, you must immediately notify the e-mail address that will appear on the web to rectify this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website www.mosaicosartesanos.com.

Mosaicos Artesanos S.L. will provide Customer Service FREE of charge through our contact email order@mitortuga.es, if you choose another alternative means of communication, the user is the one who must bear the particular cost of it.

Mosaicos Artesanos S.L. puts at your disposal phones in Spain subject to the cost of your telephone operator.

BUY AS INVITED

This website also allows purchase through the purchase functionality as a guest. In this mode of purchase, you will only be asked for the essential data to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as an unregistered user.

This website also allows purchase through the purchase functionality as a guest. In this mode of purchase, you will only be asked for the essential data to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as an unregistered user.

5. SHIPPING:

Shipments will be made urgently through the ENVIALIA Company, whose Customer Service phone number is 902 400 909 - 957 62 58 50. Shipping costs will be applied as follows:

Shipping terms

Stock

Spain working days 3-7.
Europe working days 10-15.
Outside of Europe It can be sent by boat of plane. Check price.

No Stock

Spain 6-8 weeks.
Europe 6-8 weeks.
Outside of Europe It can be sent by boat of plane. Check price.

Envío Gratuito

Spain  > 500 €; 60 € if lower price.
Europe  > 1.000 €; 95 € € if lower price.
Outside of Europe It can be sent by boat of plane. Check price.

For Ceuta, Melilla, Balearic and Canary Islands: price and conditions identical to Europe.

In some cases, you may observe that the product you are buying applies a weight that is not consistent with the real product, this is because the product you have selected, due to its size, makes a larger volumetric weight. Transportation companies charge shipping by volume and weight, for example, if we send a battery that has contained dimensions but a high weight, they charge it per kilo, and if we send a water tank or camping chairs with a large volume and Low weight, they charge by volume.

The delivery period is usually between 24-48 STANDARD hours in working days, depending on the target population and the payment method chosen. This term is understood as long as the availability of the merchandise has been confirmed and the full payment of the order has been verified.

Shipping STANDAR means that the vehicle of the transport company leaves in distribution with a planned route and if it cannot be located at your home the merchandise would return in distribution the next day, the delivery will always be made at the address indicated by you initially Unable to change the delivery address, it is only possible to change the delivery address by generating a new shipment at the cost indicated by the transport company.

The Provider will not assume any responsibility when the delivery of the product or service does not take place, as the data provided by the user, false, inaccurate or incomplete.

The delivery will be considered made at the moment when the carrier has made the products available to the user and the latter, or the latter's delegate, has signed the delivery receipt document.

It is up to the User to verify the products upon receipt and expose all the exceptions and claims that may be justified in the document of receipt of the delivery.

6. PRICES AND DEADLINES OF THE VALIDITY OF THE OFFERS:

All prices displayed in the store www.mosaicosartesanos.com include VAT in force at the time of purchase. All prices listed on the website are valid except for typographical error or end of stock and in any case will be expressed in the Euro (€) currency. These expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased. (TAX ON ADDED VALUE: In accordance with the provisions of article 68 of Law 37/1992, of December 28, of the Value Added Tax, the delivery of products or services shall be deemed to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla The applicable VAT rate will be legally valid at any time depending on the specific item in question. and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.)

The payment made to the provider will involve the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, as well as sent together with the product purchased.

The prices applicable to each product will be those published on the web and automatically applied by the contracting process in the last phase of the same. The customer assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users.

In cases of limited duration promotions, the promotion discount will be applied as long as the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will be used to determine whether or not such order is subject to promotion.

For any information about the order, the User can contact through the customer service phone of the PROVIDER or via email to the address provided.

7. FORMS OF PAYMENT:

Below we detail the available systems:

7.1 Payment by credit or debit card: The user must have a valid credit or debit card and activated for online purchases, where he must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa and Mastercard are accepted. Only secure card payments in which authentication of their identity as the cardholder is performed according to the method established by your bank via secure electronic commerce ( "Verified by Visa" and "MasterCard SecureCode") are accepted. The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.3 Payment by transfer or deposit on account: At the end of the order the user will receive the instructions with the account number to pay the order. It is essential that the assigned order number and the name of the user be clearly indicated in the transfer order. In order to confirm the order it will be necessary to carry out the order within 7 days, otherwise it will be canceled in our system.

7.4 PayPal or other platform: Once the purchase is finished, if this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment is successful, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the "Back to the web" button will return to the web to view the order and be able to print it. PayPal has its own privacy policies and Mosaicos Artesanos S.L. You have no responsibility for them.

8. DELIVERY OF ORDERS:

8.1 Shipping Address: Orders will be delivered to the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the company's control. shipments, assigned for this purpose, as is the absence of the recipient.

The order delivery time will be in normal working hours.

Notwithstanding the foregoing, the provider has adopted the measures required of a diligent merchant so that the delivery can be made in the agreed time, so that no liability can be attributed against the provider.

Shipments are only made to destinations in Peninsular Spain and the Balearic Islands. It is sent to other destinations, after consultation.

The shipping address provided by the customer can be changed within 30 minutes in the Customer Service service on the phone 957842902, since you receive the email confirming your order, by the transport company and always during business hours .

Mosaicos Artesanos S.L. will put all the means at your fingertips so that your order is delivered within the deadline that appears on our website at the date of issuance of the order confirmation.

8.2 Delivery times: correspond to those set in the file of each product. In the case of products not available at the time of purchase, our Customer Service can provide you with the availability information and a delivery time.

8.3 Shipment confirmation: At the time of delivery of the order to our carrier we will send confirmation of the shipment to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so you can track it through our carrier's website.

8.4 Damage in delivery: The products are delivered in safe packaging. If, at the time of delivery, it is visible and clear, without the need to handle the shipping packages or those of the product itself, that a product has defects caused by damage caused by transport or it can be seen, in the same way, a error in the merchandise received, the customer must detail this fact in the receipt signed by the carrier and contact immediately with our Customer Service line 957842902 or email requests@mitortuga.es within 24 hours of receipt, to be able to urge the return of the product or products affected and proceed to replace it with another one in optimal conditions or, make the refund of the price paid for it, as indicated in said email.

Proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage to the product is detected once the package has been opened while the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 957842902 or to the email requests@mitortuga.es. After 24 hours of delivery, claims for damage to the product will not be accepted.

9. RIGHT OF WITHDRAWAL:

9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the product, for the return of the same (art. 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products of your order, you can exercise your right of withdrawal, by filling out the form attached to these conditions, with your order number (to obtain a refund of the amount of the product / s within of the maximum term of the fourteen (14) calendar days following receipt of the order) together with your contact information. Unless the return is made due to defects in the product, the shipping costs will be borne by the USER. The product must be returned in its original packaging and in perfect condition.

We will provide you with instructions for the return procedure. You must send us the withdrawal appendix via email to ventas@mitortuga.es, always within 14 calendar days of receiving the order. From this period, you can only request the return or exchange of the products for technical reasons subject to the guarantee of said product (s). You can download the withdrawal annex here or at the end of this page.

You must return the product with all the items with which it was delivered, without damage or wear marks of any kind, and that does not denote improper use of the good or different from the nature of the same to the address we have provided.

It is advisable to return in its original packaging, in case it is not possible, the product will suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the products he / she sends as well as the expenses derived from the shipment.

As long as the products are returned within a period of 14 calendar days, without any damage or wear marks and complying with the requirements established in this section, with the return number we will have provided, we will refund the total amount of the purchase.

Remember that in any case the product must include:

- Copy / Original Invoice

- Date of purchase and exercise of withdrawal

Information of interest (optional):

- Reasons for return

- Information that you think is necessary or of interest to process the return

IN CASE OF RECEIVING A RETURN WITH THE PACKAGING IN BAD CONDITION WITH LABELS, ETC ADDRESS WRITINGS WILL BE RETURNED OF € 6 LESS, IN CONCEPT OF PACKAGING HANDLING.

RETURNS ARE NOT POSSIBLE THROUGH THE MAIL TRANSPORTATION COMPANY, AS THIS COMPANY DOES NOT DELIVER IN THE AREA THAT WE ARE LOCATED AND THE PACKAGES DO NOT ARRIVE.

SHIPMENTS TO PAID PORTS FOR FULFILLING THE FREE SHIPPING REQUIREMENTS, IN CASE OF RETURN OF THE PRODUCT / PRODUCTS WE MUST RECEIVE THEM TO PAID PORTS UNTIL OUR WAREHOUSE, ONCE WE MAKE THE RETURN IT WILL ALSO BE DISCONTINUED BY THE TRANSPORTATION IN TRANSPORTATION YOUR DAY ON REASON FOR NOT FULFILLING THE FREE SHIPPING REQUIREMENTS.

ALL PRODUCTS THAT ARE SOLD BY METERS ARE NOT POSSIBLE FOR RETURNS.

9.2 Return of defective product: the user must inform Mosaicos Artesanos S.L. of the lack of conformity with the product within two months of being aware of it. In the event that the product is defective of origin, you must send an email to orders@mitortuga.es with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call indicating how to proceed to send the product.

The product (s) of the order must be returned to the address that we will provide with all the elements with which it was delivered in perfect conditions, without damage or marks that denote an inappropriate use of the good or different from the nature of the same.

Once the defective product is received in compliance with these requirements and it is verified that the product (s) have a factory defect, we will contact you to manage the repair, replacement, reduction or termination of the contract. In any of the above cases the derivative expenses will be borne by Mosaicos Artesanos S.L.

9.3 Non-defective product return: When the product has no defect and its return has been caused by ignorance or misuse, Mosaicos Artesanos S.L. will contact you to indicate the steps to follow for the recovery of the product.

Shipping costs arising from the return of a product that does not present any damage or defect to the user, will be borne by the customer. The verification by Mosaicos Artesanos S.L. that the product resulting from the return shows damage resulting from misuse or poor protection during shipping may result in the cancellation of the Warranty or cause a decrease in the value of the product.

9.4 Return by mistake in the order by Mosaicos Artesanos S.L .: When the product does not correspond to the order, due to any error attributable to the company, the user must notify the company by mail as soon as possible; Mosaicos Artesanos S.L. will bear the costs of collecting the product sent by mistake and delivery of the corresponding to the order placed.

9.5 Checking Returns: Verification and verification of the products returned will be borne by Mosaicos Artesanos S.L. Once in its facilities, it will verify that they are received in compliance with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Guarantee or cause a decrease in the value of the product.

In case of missing any of the elements, the return file will be pending as long as the client does not proceed to send the missing elements.

9.6 The right of withdrawal may not apply in the following cases:

1. If the product is not presented in perfect condition.

2. If the product packaging is not the original or they are not in perfect condition. The original packaging must protect the product in such a way that it is received in perfect condition, being prohibited the use of seals and adhesive tapes applied directly on it.

3. When the product is open without being able to prove that it has not been used.

4. When they are personalized products or those that, for reasons of hygiene or other legally provided exceptions, are not susceptible to this right.

10. REFUNDS:

10.1 Reimbursement of shipping costs: The responsibility for shipping rests exclusively with the transport company or means contracted for said shipment. The extra expenses derived from the contracting of fast delivery services will be borne by the customer.

10.2 Refund for return: In the case of return, the refund of the amounts paid will be made through the means of payment that was used in the purchase. Mosaicos Artesanos S.L. will not refund the amount or make any resend of merchandise until the receipt and condition of packaging and accessories of the product subject to the return or exchange in our warehouse has been verified.

10.3 Repayment Term: the refund will be made within 15 business days of receipt and verification of the conditions of receipt of the shipment. The maximum term to make the established payment is one month. To proceed with the refund by bank transfer, you must give us the following information:

- return number

- invoice number and order

- IBAN + 20 digits of your bank account.

10.4 Mosaicos Artesanos S.L. declines the refund of the amounts if:

- the products are used or damaged, or their use has exceeded their nature.

- Products are missing some item.

11. APPLICABLE GUARANTEES AND AFTER-SALES SERVICES:

11.1 Warranty: All products offered through the website are completely original, unless otherwise indicated in their description.

All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of different duration.

In the event that the Law of Guarantees of Sale of consumer goods (23/2003, of July 10) establishes that the product must be sent to the manufacturer to manage said guarantee, the team of Mosaicos Artesanos S.L. It will tell you how to proceed through email or phone call. In these cases, Mosaicos Artesanos S.L. is not responsible for how the manufacturer processes the warranty of said product.

1. Unless proven otherwise, it shall be understood that the products are in accordance with the contract provided that they meet all the requirements set forth below, unless, due to the circumstances of the case, none of them is applicable:

a) Conform to the description made by Mosaicos Artesanos S.L ..

b) They are suitable for the uses to which products of the same type are ordinarily destined.

c) Be suitable for any special use required by the client when they have informed Mosaicos Artesanos S.L. at the time of the conclusion of the contract, provided that he has admitted that the product is suitable for this use.

d) Present the usual quality and performance of a product of the same type that the customer can fundamentally expect, given the nature of the product and, where appropriate, the descriptions of the specific characteristics of the products made by Mosaicos Artesanos S.L ..

e) Mosaicos Artesanos S.L. It describes the details, the technical characteristics and the photographs of the products provided by the manufacturer of the same, so that it is not bound by these public statements.

2. The lack of conformity resulting from an incorrect installation of the product will be equated with the lack of conformity of the product when the installation is included in the contract of sale and has been carried out by Mosaicos Artesanos S.L. or under your responsibility, or by the USER when the faulty installation is due to an error in the installation instructions.

3. Responsibility for breaches of conformity that the User knows or could not ignore at the time of the conclusion of the contract or that originate in materials supplied by the User will not proceed.

11.2 Defective products: In case of defective product, Mosaicos Artesanos S.L. must proceed to repair, replacement, price reduction or termination of the contract (as appropriate), procedures that will be free for the user. Mosaicos Artesanos S.L. Responds for any breaches of conformity that are manifested within two years of delivery, as long as you inform Mosaicos Artesanos S.L. of the lack of conformity within two months of becoming aware of it.

11.3 Assumptions for voiding the guarantee: The guarantee does not apply in the following cases:

- Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,

- Expenses related to maintenance, repair or exchange for parts due to normal wear,

- Breakdowns and deterioration of accessories,

- Deterioration caused by misuse of the product, inappropriate use, disrespect for the instructions for use in regard to its use and maintenance or improper installation,

- Damages generated by non-accredited persons or the user,

- Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,

- Damage caused by a system failure in which the product may be incorporated,

- If the model or serial number of the product shows any modification,

- Use of the product outside the family and private framework, for example in intensive professional use, or

- Products already repaired by Repair Services outside Mosaicos Artesanos S.L ..

11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of repair is disproportionate to its value, it will be replaced by another exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.

The replacement of your product will terminate your contract of sale and warranty extensions if any, since when you purchase your new product it will benefit from a new contract as it is a new purchase.

12. RESOLUTION OF ONLINE LITIGATIONS (ONLINE DISPUTE RESOLUTION)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

13. NULLITY AND INEFFICIENCY OF THE CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the General Conditions remaining in everything else, having such disposition, or the part of it that is affected, by not put.

14. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed or interpreted in accordance with Spanish law in what is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the city of Cabra, Córdoba (Spain).

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of Cabra, Córdoba (Spain).

15. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be welcomed. Please send us such comments and suggestions through our contact form.

In addition, we have official claim sheets available to consumers and users. You can request them by calling the Customer Service telephone number 957842902 or through our contact form.